TonerCity collects and holds personal information such as your name, address, email address, phone number, IP address and computer cookies. This information is collected whenever you visit Tonercity website or interact with our customer services team.
TonerCity collects, holds, uses and discloses your personal information for the purpose of:
- Processing and delivering your order
- Managing product returns
- Receiving and resolving complaints
- Market research and marketing activities
- Personalising and improving our website
- Sending newsletter or promotional offers.
- Testimonial and reviews of your shopping experience
TonerCity will never sell or rent any of your information to third party organisations. We may disclose your personal information to the following third party recipients for the purposes as set out above:
- Mailing and delivery system providers such as couriers and Australia Post
- Email & Newsletter service providers
- Independent reviewing platform providers
- Drop ship suppliers
- Our professional advisers, accountants, lawyers, auditors
- Government agencies when required by law
At Tonercity, we’re very sensitive about your personal information. We have implemented security systems to protect your personal information from loss, misuse, interference, unauthorised access, modification and disclosure. All customer information collected is stored and maintained as per industry and government guidelines in a secure location.
TonerCity uses third party re-marketing tracking cookies to personalise your shopping experience. This means that customers will continue to see advertisements for TonerCity across the Internet on Google, Yahoo and other networks. We do not collect any personally identifiable information through the re-marketing cookie. Cookies are placed on browsers to ensure advertisements and special offers are of interest and relevance to web users.
TonerCity may use your personal information such as email address to send newsletter or promotional offers. If you do not wish to receive these, you may select “Unsubscribed” when creating your account online or at any time by logging into your account. TonerCity will action your request within 5 business days from receiving your request.
It is in our interest to protect your privacy in order to develop a long and trusted relationship with you. If at any time you are unhappy with the manner in which we handle your personal information and wish to make a complaint, please send an email to [email protected]. We will do our best to resolve your complaint as quickly as possible.
How can my data be deleted?
If you have created an account or purchased from Toner City, Toner City acts as the data controller. In this case, we will delete the data associated with your account or purchase upon request via email to [email protected]. This data is deleted from the system immediately and cannot be recovered by any users or Toner City employees after this point. Data which has been deleted or otherwise destroyed can not be recovered at any time. Sufficient warning is given to the account holder or purchaser before data is permanently deleted. Data may still remain in the systems back-up files, which will be deleted periodically. We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.