{"id":426,"date":"2021-10-13T16:22:16","date_gmt":"2021-10-13T06:22:16","guid":{"rendered":"https:\/\/www.tonercity.com.au\/blog\/?p=426"},"modified":"2021-10-13T16:22:16","modified_gmt":"2021-10-13T06:22:16","slug":"new-printer-cartridge-not-working-heres-ways-to-fix-it","status":"publish","type":"post","link":"https:\/\/www.tonercity.com.au\/blog\/new-printer-cartridge-not-working-heres-ways-to-fix-it\/","title":{"rendered":"Got a new printer cartridge that\u2019s not working? Here\u2019s how to fix it"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-441\" src=\"https:\/\/www.tonercity.com.au\/blog\/wp-content\/uploads\/2021\/10\/Got-a-new-printer-cartridge-thats-not-working-Heres-how-to-fix-it-1024x683.jpg\" alt=\"\" width=\"660\" height=\"440\" srcset=\"https:\/\/www.tonercity.com.au\/blog\/wp-content\/uploads\/2021\/10\/Got-a-new-printer-cartridge-thats-not-working-Heres-how-to-fix-it-1024x683.jpg 1024w, https:\/\/www.tonercity.com.au\/blog\/wp-content\/uploads\/2021\/10\/Got-a-new-printer-cartridge-thats-not-working-Heres-how-to-fix-it-300x200.jpg 300w, https:\/\/www.tonercity.com.au\/blog\/wp-content\/uploads\/2021\/10\/Got-a-new-printer-cartridge-thats-not-working-Heres-how-to-fix-it-768x513.jpg 768w, https:\/\/www.tonercity.com.au\/blog\/wp-content\/uploads\/2021\/10\/Got-a-new-printer-cartridge-thats-not-working-Heres-how-to-fix-it.jpg 1254w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Have you just bought a new printer cartridge but are receiving an error message upon installation? This is a common problem for printer users and can be fixed in just a few simple steps. Depending on the issue, we\u2019ve made a list of some solutions you can try.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Your printer may display one of the following messages:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cIncompatible toner\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cCartridge not detected\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cCartridge locked\u201d or \u201cCartridge protection enabled\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cNo cartridge installed\u201d\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>Why new printer cartridge may not be working<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improper installation of cartridge<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Internal memory needs a reset\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Metal contacts need cleaning\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Protective strip or tape hasn\u2019t been removed\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incorrect or broken ink cartridge<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cartridge protection needs disabling\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>How to fix these printer cartridge issues<\/b><\/h2>\n<h3><b>Improper installation of cartridge<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Check to see that you have placed the cartridge in the correct position.<\/span><\/p>\n<h3><b>Internal memory needs a reset\u00a0<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take out the new cartridge and reload the previous cartridge into the printer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait approximately 10 minutes before moving to the next step<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pull out the old cartridge and replace with the new one again\u00a0<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>If the printer still doesn\u2019t detect the cartridge, then:<\/strong><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take out the new cartridge from the printer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn off the printer and then pull out the cord from the powerpoint, then wait 10 minutes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reconnect the cord but don\u2019t switch it on yet\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Load the new cartridge into the printer and then turn it on\u00a0<\/span><\/li>\n<\/ol>\n<h3><b>Metal contacts need cleaning\u00a0<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn off the printer and pull out the cord from the powerpoint<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take out the new cartridge\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inspect the metal contacts on the back or side of the cartridge<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Examine the printer carriage for the connection points (where the metal contacts meet connect with the printer)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clean the metal contacts and connection points with a dry, microfibre cloth to eliminate dust and dirt<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Load the new cartridge into the printer again\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn on the printer and trial a test print to see if the issue has been solved<\/span><\/li>\n<\/ol>\n<h3><b>Protective strip or tape hasn\u2019t been removed\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ensure you have removed the protective tape otherwise your printer will not recognise the new cartridge.<\/span><\/p>\n<h3><b>Incorrect or broken ink cartridge<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes defective printer cartridges may be the reason why they\u2019re not being detected by your printer. If you have tried all the above steps, contact the supplier to check if you received a faulty cartridge.\u00a0<\/span><\/p>\n<h2><b>Get in touch with the printer experts<\/b><\/h2>\n<p><a href=\"https:\/\/www.tonercity.com.au\/\"><span style=\"font-weight: 400;\">Toner City<\/span><\/a><span style=\"font-weight: 400;\"> has specialised in offering printer cartridges for over a decade, we know the ins and outs of installing and troubleshooting cartridge problems. So if you\u2019re still having issues with installing your new printer cartridge, reach out to us and we would be happy to help. Call us on <\/span><span style=\"font-weight: 400;\">1300 330 242 or through our <\/span><a href=\"https:\/\/www.tonercity.com.au\/contact-us\"><span style=\"font-weight: 400;\">contact form<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Need to <\/span><a href=\"https:\/\/www.tonercity.com.au\/blog\/how-to-override-an-hp-printer-cartridge-error\/\"><span style=\"font-weight: 400;\">override a HP printer cartridge error<\/span><\/a><span style=\"font-weight: 400;\">? Read our blog on our to troubleshoot your problem. If you are experiencing any other kind of printer issues, we have various other <\/span><a href=\"https:\/\/www.tonercity.com.au\/blog\/\"><span style=\"font-weight: 400;\">blogs<\/span><\/a><span style=\"font-weight: 400;\"> on how to troubleshoot your issue. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you just bought a new printer cartridge but are receiving an error message upon installation? This is a common problem for printer users and can be fixed in just a few simple steps. Depending on the issue, we\u2019ve made a list of some solutions you can try.\u00a0 &nbsp; Your printer may display one of &hellip; <a href=\"https:\/\/www.tonercity.com.au\/blog\/new-printer-cartridge-not-working-heres-ways-to-fix-it\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Got a new printer cartridge that\u2019s not working? Here\u2019s how to fix it<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-426","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fixing New Printer Cartridges That Won\u2019t Work | Toner City<\/title>\n<meta name=\"description\" content=\"Got a new printer cartridge that\u2019s not working? 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